Pay rent
Portal access is set up for you at lease signing. If you need a payment link or a receipt, message us and we will send it straight over.
For residents & applicants
Renting with us.
Whether you already live in one of our properties or you are looking for a place, everything you need is on this page. We answer every message within one business day.
Maintenance emergency?
For a gas smell, a fire, or any medical emergency, call 911 immediately. Do not email us first — emergency services come first, every time.
For urgent property problems — no heat in cold weather, no water, an active leak, a sewage backup or a total electrical failure — email info@oconnellcornerstone.com with EMERGENCY in the subject line. That inbox is monitored outside office hours and those messages are answered ahead of everything else.
Maintenance request
Something broken, leaking or not working? Send it through with as much detail as you can and we will acknowledge it within one business day.
Apply for a rental
Tell us which property you are interested in and we will send you the application and the requirements.
Lease questions
Renewals, notice periods, adding an occupant, subletting, or anything else in your lease you want explained in plain language.
How to rent from us
Four steps, no games.
Every listing shows the real rent, the real deposit and the real requirements up front. We apply identical criteria to every applicant, in compliance with federal and Connecticut Fair Housing law.
01
Find a home
Browse our current availability. Every listing shows real rent, real deposit and real requirements up front — no bait pricing.
02
Apply online
Every adult 18 or older applies. You will need photo ID, proof of income and rental history. There is a per-applicant screening fee.
03
Screening
We review credit, income, employment, rental history, eviction record, criminal background and landlord references. We apply the same standard to every applicant, every time.
04
Move in
Sign the lease electronically, pay the first month and deposit, do a documented walkthrough with us, and get your keys.
Send us a message
Tell us what you need.
Maintenance requests, lease questions, payment issues or interest in a property — it all comes to the same place, and a person reads it.
- Office hours
Monday – Friday 9:00 AM – 5:30 PM Saturday By appointment Sunday Closed
Tenant Request
Current tenants and rental applicants — send us a message and we will get back to you.
Tenant FAQs
Questions we get a lot.
Rent is paid online through the tenant portal by bank transfer or card. It is due on the 1st. Set up autopay once and you will not have to think about it again.
Government-issued photo ID, proof of income covering roughly three times the monthly rent, and contact information for your two most recent landlords. Every adult 18 or older who will live in the unit must submit their own application.
No heat in cold weather, no water, an active water leak, a sewage backup, a gas smell, a total electrical failure, a fire, or anything that makes the unit unsafe. For a gas smell, a fire or any medical emergency, call 911 first — always. For urgent property problems, email us with EMERGENCY in the subject line and it is answered ahead of everything else.
Emergencies are addressed immediately, around the clock. Everything else is acknowledged within one business day and scheduled based on urgency. You will be notified before anyone enters your home, and you can track the request in the portal.
Yes. We require an active renters policy with liability coverage for the length of your lease. It is inexpensive, and your landlord’s policy does not cover your belongings.
Connecticut law requires your deposit, plus the interest it has earned, to be returned within 21 days of your tenancy ending — or 15 days after you give us a forwarding address in writing, whichever is later. If anything is deducted you get an itemized written statement showing exactly what and why. We would rather send it back early than be late.
It depends on the property. Pet policies are set per unit and listed on each individual listing. Where pets are allowed there is typically a pet deposit or monthly pet rent. Assistance animals are handled separately under Fair Housing law and are not treated as pets.
Send written notice through the portal or by email at least the number of days your lease requires — usually 30 or 60. We will send you a move-out packet explaining exactly what condition the unit needs to be in to get your full deposit back.
Equal Housing Opportunity
We do not discriminate on the basis of race, colour, religion, sex, national origin, familial status, disability, age, marital status, sexual orientation, gender identity or expression, lawful source of income, or any other class protected under federal or Connecticut law. If you need a reasonable accommodation at any point in the application or tenancy, tell us — we will work with you.